The SuhHub blog – articles on all things membership and membership websites

Business News

Press Release: SubHub Announces Major Enhancements to its Platform For Creating and Managing Membership-Based Websites

SubHub, a leading provider of advanced membership website solutions, today announced a new version of its software-based platform, that makes it simpler and more profitable to create and manage membership-based services online. The fully mobile-ready system now includes MailChimp integration, enhanced PayPal integration, an updated media player, powerful editing capabilities and an expanded reporting and management dashboard.

SubHub provides everything subject matter experts need to share their knowledge online and commercialise it through membership-only access to content. “This is the most significant upgrade of the platform since it was launched in 2005,” explains CEO and Co-Founder of SubHub, Evan Rudowski. “We have listened carefully to our customers throughout the development process, in order to deliver these easy-to-use functions and features that fully satisfy their current and future requirements, helping them to maximise the return from their online content.”

New SubHub Features

• Mobile-ready, responsive architecture ensures that SubHub clients can optimise their website presentation for smartphone and tablet viewing, as well as for desktop and laptop browsers. The enhanced platform automatically adapts to maintain the website’s look and usability on any device or browser.

• MailChimp integration ensures that newly registered subscribers are automatically added to a SubHub client’s MailChimp email list, which allows easy and well-targeted communication between the organisation and its subscribers.

• Enhanced PayPal integration means that any cancellations made via PayPal are now synchronised with the database of site members to ensure accurate record-keeping and that only current paying customers can view subscription content.

• Expanded management dashboard delivers enhanced reports including new subscribers and those due to expire, enabling clients to better manage their subscription renewal process.

• Updated media player and editing capabilities makes the platform fully compatible with the latest video formats for full flexibility of content. Site editing tools now include a ‘what you see is what you get’ portal, making it even easier to make changes and updates.

The company is also planning a series of further upgrades including integration with Stripe – quickly becoming a standard for online payments without requiring a merchant services account. SubHub also plans to soon implement promo codes that will enable clients to easily offer subscription discounts and other incentives. Finally, SubHub plans to roll out enhanced forums to better enable member-to-member discussions and knowledge-sharing.

The new SubHub platform is available now for a single fee of just US $97 per month, with discounts for annual plans.

For more information about the SubHub platform watch this short YouTube video:

About SubHub

An EFactor company, SubHub was founded in 2005 and has been named as a leading membership management solution by Capterra. Through its hosted and managed web-based platform the company provides subject matter experts with everything they need to build a successful membership website.

Love Design

New Client Designs

Some of our clients spent the quiet summer months working with our team on their new site designs. So we thought we would share these with you, to give you some inspiration for your membership website.

And, as we have just launched our new mobile platform,  these sites are now fully responsive across all devices, so why not take a look on your mobile or tablet and see how great they look.

Hair By MahoganyHair by Mahogany

This client is new to SubHub, and we are really pleased to have them on board. The site offers members discount on hair products through the online store. A great membership model, which can be applied to various different product subscription sites.  This site has also had some customisation added to their store, to enable users to choose the length of product through the store item, which eliminates multiple clicks.

Take a look here -



ClimbstrongWe have also helped Climbstrong with their site redesign, which has been made live recently. Their original design needed some layout  improvements to help visitors and members quickly access the content they need. The homepage layout now includes some of the best content and products, and extracts of the most recent content, to encourage more click thrus to the main content.

Take a look here -


Line Advisor

This site owner approached us to help with their new design, because they believed that their competitors designs were more attractive. And pLine Advisorrospective members were most likely to  warm to a current/modern design before signing up. The client worked closely with our designer to mock up and then apply the site after approval. In addition the site has also had some further customisation of their betting feeds.

Take a look here -



We have lots of design options to suit every budget, from full custom designs, to template upgrades. If you have seen a design you would like to use, make a note of it and contact our team to discuss how we can help –

Looking forward to seeing some new designs here very soon!

Disqus Social Icon

Disqus – Take control of your members comments

We often hear from site owners looking to improve site interaction and user comments.  Our preferred solution, Disqus, makes it easy for site admins to moderate and manage comments left by members and visitors. It’s easy to install within your SubHub site, once you have created your account with Disqus.

The advanced comments feature will also allow your members and visitors to sign in using their social profiles, Facebook, Twitter etc. And because users have to log in to leave a comment, you will avoid having pesky spammers leave unwanted comments throughout your site.

Meet Disqus

Summary of features

  • Avoid spam comments
  • Threaded conversations
  • Social profile login
  • Highlight featured / favorite comments
  • Customise the box appearance to suit your branding


Best of all, this solution is free to use! Create your free Disqus account here.

Contact the SubHub support team if you would like to find out more about how you to use this with your SubHub site.


New Feature: Link your MailChimp Account with SubHub

As it’s Friday, and we like freebies, we are happy to announce our new integration with MailChimp – a leading email client. Our site owners will now be able to sync their MailChimp accounts with their SubHub site activities. This is a great improvement on the current email options available through the control panel. If you do not have already have a MailChimp account, click the image below to set up your free account.

MailChimp Logo







MailChimp is packed with features, and really easy to use. We think you are going to love using it, we do!

Here are just a few of the features which will be available to you -

  • Design and build attractive customised emails and newsletters
  • Track and report on email activity using advanced analytics
  • Create lists for groups of subscribers
  • Automated emails
  • Drip content


Main Features of this SubHub Improvement  

  • New members will be automatically added to your MailChimp lists
  • Easily create an opt-in box to attract new subscribers to your newsletter lists


If you are new to SubHub you will automatically have this feature if you take a free trial of our platform, and if you are an existing client you will need to contact us so we can turn on this feature for you.

Here are some guides to help you set up this new feature -

Link you MailChimp account with SubHub

Create a opt-in box

If you need help getting set up, contact the SubHub support team here.

We hope you enjoy using this new improvement, and benefit from a new way of communicating with your members.



Create the Perfect Homepage for Your Members

Picture the scene; you’re invited to a friend’s for a housewarming party. Whilst fixing yourself a drink you bump into a guy you’ve never met before. He immediately launches into a long, protracted story about himself. There’s no direction to the information he’s telling you, he takes ages to get to the point and have no interest in you at all. Would you a) actively seek this person out later in the night or b) avoid him at all costs? Unless you’re a social masochist, we’d bet the latter.

The point is, first impressions count. And stick.

A website is no different. Your homepage is the first impression any prospective member has of your business/organisation. Getting it right can be the difference between gaining or losing business.

So how do you make sure your homepage does the business and doesn’t have people making a swift exit? Here are some top pointers to ensure that your homepage presents the best possible image to those who visit.

Design, creative, idea and innovation infographic

Who’s it for?

Knowing your audience guides the design, copy and direction of your homepage. Draw yourself up a set of customer personas; your three ideal customers. Think about age, sex, interests, the types of magazines and websites they read, their web usage: build up a full picture of who you’re expecting to visit and create something that will appeal to this group.


Mission Statement

Getting your mission statement in place should be one of the first things you do when you start your business. A mission statement tells people what really matters to your business or organisation – it’s a brief snapshot of what you’re all about. Use this mission statement to guide not just the contents of your homepage, but its design too.


Design on Paper First

If you go straight into creating what you think is right for your organisation, you may well stumble across problems. Use good old fashioned pen and paper to sketch out your ideas of how the new website should look: not only will this help you to get a handle on the design element, but it will make you think about exactly what information, photos and other details you’ll need to include.



Typography basically refers to the fonts that we use and the ways in which they are organised. Good typography often isn’t noticed by those who aren’t designers, because it just seems to make sense. Bad typography, however, stands out like a sore thumb.

As an example…if you’re designing a website for a law firm, you wouldn’t use Comic Sans: it’s a font that screams fun, playful and childishness – and will definitely switch website visitors off. Instead, you’d go for something like Times New Roman – a more serious font that’s more in line with the image that the law firm is trying to portray, and one that suggests credibility and trustworthiness.


Colour Scheme

The colours used for your website may not seem that important in the grand scheme of things, but the truth is that colour can not only fit with your branding, but can also deliver messages and affect the mood of a visitor to a website. Obviously, it’s important to choose a colour palette that’s in line with your business, but different colours should be chosen depending on what you’re looking to achieve. White symbolises truthfulness and purity, while black is a colour that represents dignity and security, which is why they are so often used for more “serious” businesses. However, blue also represents trust and reassurance, giving a wider palette to play with.

Orange is good for nature and food, as it symbolises warmth, while red can translate to either love/passion or aggression, so use it wisely. Ultimately, choose colours with your audience and brand in mind, and keep it simple.

Case Studies/Testimonials

There’s no denying the importance of case studies and testimonials when it comes to your website. Unless you’ve managed to find the perfect niche, you’ll be competing against a number of other organisations who are all doing the same thing as you: some better, some worse.

What you need to do is to prove that you know what you’re doing, and while writing about how great you are is a step in the right direction, you want visitors to your website to read about how great other people think you are. Think about who you can approach to create case studies and testimonials that position you in the best possible light, and demonstrate why people should choose you over your competitors. And put these comments front of house on the homepage for all to see.

Call to Action

Before you start building your website, think about exactly what you want to achieve from the site. If the call to action is to get visitors to sign up for membership, for example, then make sure that they are able to do so easily. Make sure you give them the reasons why they should sign up, so that they know what it involves. Your call to action could be to get them to sign up to your newsletter, or to make a purchase: whatever it is, you need to be sure to make it easy for visitors to achieve their goal.



If you want a professional-looking website, you need professional-looking images to match. It’s now easier than ever to take photos on the go using smartphones and tablets, but a grainy phone photo just won’t cut the mustard. Photos don’t need to be professionally taken and edited on an expensive piece of kit, just bear in mind that the pictures you use are yet another way in which website visitors will assess your brand. You can also find free stock images on some websites if you’re looking to use photos of things that are quite common, instead of specific people, places or events.

Planning a Website


Some of those who visit your website may never have met you before, nor had any contact with your organisation. In situations like this, it really is true that first impressions count. If your site’s littered with spelling or grammatical mistakes, website visitors may end up believing that your English is poor, or that you simply don’t care about the details – not a great first impression to make.


Check the Links

Once your homepage is live you need to check every link to make sure it heads to the right place: if these links fail when clicked, you won’t be making a great impression on visitors.

While it may seem like there’s a lot to do to create the perfect homepage for your members, it’ll all be worth it in the end. After all, would you rather have a speedy website that turns visitors off, or a more polished version that increases membership? The choice is yours…

Business News

A New Home For SubHub


We are very pleased to tell you that Member Digital Ltd., parent of SubHub, has been acquired by EFactor Group Corp. (“EFactor”).  EFactor Group Corp. is a publically listed company, currently trading on the OTCQQ under the ticker, EFCT.

EFactor Group Corp. has at its core, a niche social network for entrepreneurs. provides its members with the people, tools, marketing and expertise to succeed and make real, trustworthy and lasting connections to help entrepreneurs develop competencies and engage with service providers to help them build their businesses.

SubHub clients, like you, are entrepreneurs themselves who use the SubHub platform to build businesses that serve unique niche audiences. By joining EFactor, we are excited to be able to expand the range of services and opportunities we will be able to offer to help our clients grow and achieve entrepreneurial success.

Over time you may see SubHub popping up in some new places, such as powering the groups capability on the website. However, the familiar faces and core team you’ve come to know at SubHub will continue to be there to help make your membership website a success. We’ve just begun to roll out our new, responsive SubHub 4.0 platform, and we’re excited about how much further we can take things now that we are part of the EFactor Group Corp.

We would encourage you to set up an account on and get involved with the entrepreneurial community there. You’ll start to see the SubHub team members showing up there already.

If you have any questions or would like to know more, please drop us a line. We couldn’t have reached this milestone without your support. We look forward to offering you much more in the months ahead as you pursue your entrepreneurial passions and ambitions.

Kind regards,

Evan Rudowski

Co-Founder and CEO



Something for nothing: How effective is giving away free content?

Everybody knows that the best way to grow your business is to have people talking about it. But how will anyone have heard of you if everything is shut behind a paywall? Anybody can say they are a ‘marketing guru’, or a ‘LinkedIn expert’; but giving away a little will prove it.

It might seem counter-intuitive but sometimes, it pays to give for free.

Think of it like a food taster. You’ll pay for more of something if you try it and it tastes good. A nibble of digital content will, if it’s good, build an appetite for more; and that’s your subscription.


Not only is sharing content the fastest way of marketing your business, but it also allows you to build trust and credibility with your audience when they discover the value and benefit of what you’re offering. There’s no need for the customer to buy blindly or rely upon reviews, plus you’ve increased your likeability. Giving something away to customers also taps into the psychological phenomenon of reciprocity.

Introduced in Dr Robert Cialdini’s book, Influence: The Psychology of Persuasion, the concept is simple – if someone does something for you, you naturally will want to do something for them. No, this isn’t bribing. If you can act in a sincere and giving way, the recipient will naturally want to help you too.

On top of all this, as an extra reward for your generosity, you’ll have more to share on social media, and if your content is referenced on other websites, you’ll have more backlinks to your website and more search hits; it’s the new SEO, and it’s all free. Who doesn’t like freebies?

Give it ALL away?

Some SubHub customers don’t have paywalls at all; their entire bank of content is completely free. Jeff Evans from Inside Beer makes an income from advertisers, whilst still allowing his content to be shared.

He says: ‘My initial thoughts were to run the site on a subscription basis, but I soon decided to make the site free and open. This allows me to target selected advertisers and build up a bigger awareness of the work I do.’


It’s not all sunshine and flowers (crafted out of crisp cash and notes) though. Advertising isn’t that easy to come by, particularly if you’re just starting out.

Also, if information is your business, why should you work hard (and make it your living) to provide useful and valuable information, just to pass it out willy-nilly? You could gather truck-loads of traffic to your site, but if the people crowding your site aren’t interested in buying, then you’re just wasting money in giving it to them.

According to marketing ace, D Bnonn Tennant, ‘Giving stuff away attracts hobos looking for handouts.’ People might just take what they can from you and skip away laughing. Many marketers (such as this one) say that giving away your best content for free will send sales skyrocketing…But Tennant has a point: ‘If you give away what is truly your best, most valuable content for nothing, then what possible reason could anyone have to pay for the stuff left over?’

Balancing act

stone-tower240The solution is to strike a balance. The Times give away the start of every story they write online but the conceal the rest behind a paywall. They’re doing well, (at least, according to figures) since they’ve now amassed a total of 140,000 paying digital subscribers.

SubHub customer Eric Tyson is the best-selling author of personal finance guides Let’s Get Real About Money and Personal Finance For Dummies (the first non-computer title in the ‘For Dummies’ series.)

He chose to use a subscription model for his website, however it allows a ‘free-look’ period for folks to make sure that the service is right for them. This means that the customer gets a snippet of his advice and (hopefully) they want more, without giving it all away to freeloaders.

On top of that, he promotes the benefits of subscription. For instance, his members get priority when it comes to answering questions, so the subscriber receives a much more intimate and loyal experience, attracting more people to subscribe.

Ultimately it’s your decision, but if your business involves written content you should consider giving away one article every two to four weeks. Where video is concerned we suggest a two minute instructional teaser, followed by a link to a sign-up page.

Don’t give it all away, but certainly give something that makes an impression, immediately supplemented by a simple subscription sign-up. Your website may reach 3,000 people, but wouldn’t you rather it reached 30,000 people?

Test the power of giving something for nothing.


Photo Credit:

Free Hugs – by Jesslee Cuizon via Flickr under CC license 2.0

Love Design

A beginners guide to social media: build your brand and get more members

Social media is the single most expansive platform used by individuals to connect, be that sharing videos of hamsters eating burritos or, more pertinently, building their businesses.

Facebook has more than 1.15 billion users; almost a sixth of the total world’s population. Google+ boasts of a billion users while Twitter comes in at number three with 550 million users. They’re not all potential customers but within those billions, some will be.

Social media has always been seen as an essential, and free, way of getting yourself seen by as many people as possible; but the landscape is changing. There are moves, especially from Facebook and Twitter, towards monetisation from businesses, meaning that it’s more difficult to get yourself heard over the chatter than ever; without spending cash that is.


Whether you spend or not, social media is no less important, and there are some things to consider when planning your strategy. Let’s look at the big three:-


Google+ first? Well, yes. Although somewhat derided at launch – its initial slow take-up, and low engagement the cause for some amusement – times have changed. In fact, some projections estimate it will be bigger than Facebook in just a couple of years. Aside from increasing numbers, why, and how, should you use it?

  • Google Hangouts: One of the most powerful tools in the Google arsenal, hangouts on air are essentially live webinars which can be broadcast to all, for free. Imagine this scenario: run a competition for your members, the winners of which get to be involved in a live Q&A with yourself. Promote the hangout on your site and all other social media channels. Your other members can watch the event live and the video is automatically uploaded to YouTube afterwards for you to share or embed onto your site. That’s three bits of engagement in one and a quality piece of content to showcase to potential customers. Why not make it a monthly event?

  • Targeted networking: With Google circles you can choose what content to share with which people. Create a members circle, an influencers circle, a friends circle, all with the same account and target your posts to each group accordingly.

  • Visualise: Google+ automatically creates a thumbnail for each post. You can change this image. Bigger, bolder pics (or videos) add impact and are much more likely to pique interest. And unlike FB or Twitter, Google doesn’t crop your images. Take advantage.

  • #hashtags – Yep, Google+ uses hashtags too, and using the Explore functionality allows you to navigate G+ easily, but also adds your voice to the ongoing conversation.

  • +Post AdsWhilst Facebook and Twitter can make your post more visible within the platform, +Post ads fire your post across the internet meaning your promoted post will show up outside Google+. Still in beta at time of writing so keep your eyes peeled for developments.

  • AuthorshipEver seen those faces pop up in Google’s search results? That happens because of Google+. By linking your G+ profile with your website, Google can identify you as the author of your content. Authorship is in a state of flux and the wider SEO benefits are keenly debated but having your image alongside your link increases click throughs from SERPs (Search Engine Results Pages).

Huge CrowdFacebook-logo

All the conversation around Facebook promotion over the last few months has been about the death of organic reach (i.e. getting posts seen you don’t pay for), with many claiming the halcyon days of free, effective advertising are over. There’s no doubt that if you’re promoting a product or service and you want to get word out there, it can pay to, well, pay. Boosting posts is relatively cheap and is now the best way to reach a wider audience.

But it’s not necessarily as simple as throwing money at it. If you look at the Buzzfeeds of the world, their organic reach is still huge. The reason? Interesting, quirky, and shareable content.

Member Story:

‘We use Twitter, Facebook, LinkedIn mostly, but we are trying Google+. I have accounts for Kate Faulkner and our consumer facing site, Propertychecklists. I use them daily and they are really useful to keep up with the latest news in housing. It’s also helped me be seen as an industry commentator which is great, but it does take up a lot of time. What helps tremendously is, firstly, a very good content strategy which means we write daily and then reach out to people rather than just ‘staying on our site.’ - Kate Faulkner, Property Checklists

There’s a wider argument here (how much of your content do you want to share for free if you’re a membership website?) but there’s no doubt that creating shareable content can increase your Facebook following exponentially, raising awareness of your service and, hopefully, swelling your membership numbers.

Facebook is a mile away from the business-orientated world of, say, LinkedIn, so don’t shy away from sharing personal stories, encouraging people to get involved in conversation or promoting events. The tone should be friendly; aim to create a community spirit on your page and reply to comments from people. In terms of presentation, make sure all your posts are accompanied by pictures, Facebook is such a visual media, providing something shiny for people to look at is imperative. Heck, try four photos per post.


There are a number of reasons to adopt Twitter but gaining new customers isn’t necessarily one of them. Having a presence is undoubtedly important, but it’s much trickier to convert follows to business than other platforms. But that doesn’t mean it should be  ignored.

There is a general rule that your posts should be 80% other people’s stuff (retweets etc) and 20% your own. If you spend all your time promoting yourself, people will switch off. Twitter’s all about, being visible; keeping yourself in people’s minds. Consider these points.

  • Maintain both a business account and a personal one: Don’t be afraid to retweet yourself.

  • Tweet regularly: once a week is not enough. Aim for 5-6 tweets a day.

  • Find people in your area of expertise: Create a private list of 100 or so key people, follow and share their articles or posts.

  • Don’t just retweet: if you can get involved in conversation with some key influencers in your chosen field, you’re increasing your visibility. Get on their radar.

  • Twitter is a much more visual medium than ever. Accompany your tweets with a relevant pic.

Let’s not ignore the elephant in the room either, money. If you have set aside a budget for advertising, promoted posts can give you a huge boost and Twitter’s Targeted Audience push means your promotional material is aimed at the right kind of people.

Member Story:

‘I use Twitter all the time. It’s invaluable and brings in lots of visitors. I’m not a great Facebook user but I go through the motions of posting info about new articles I’ve added to the site and this does bring in some visitors. I do the same with Pinterest. I really should do more with Facebook but I think I would soon be spending more time on social media than on Inside Beer itself. ‘- Jeff Evans, Inside Beer.

Keep up

Okay, so they’re the three big boys; but they’re by no means the be all and end all (not even close.) If you’re involved in the arts, or a visual business, give serious consideration to Pinterest, Instagram or Tumblr. Is your area of expertise business? Utilise LinkedIn to connect with people; join communities, promote your work.

Whatever you decide for your social media plan of attack, you need to keep it up. But without a dedicated social media manager, how can you do it? Hootsuite is the answer.

Keeping all your social media accounts in one hub allows you to manage your accounts; scheduling posts for the future rather than spending all your time posting tweets. Automate 5-6 tweets a day, 1-2 Facebook posts and the same for Google+ (you don’t want to over-saturate.)

Use this regular, automated posting as the base of your social media strategy, whilst keeping an eye on conversations from key influencers, and watch your networks grow. Offering continued engagement across multiple channels will raise your profile and keep your business in the forefront of people’s minds. The more people that know about you, the better.

Video Production

How To Make Your Videos Look and Sound Professional

Earlier this month we took a look at how to shoot videos for the web. But editing your video is as important as the footage itself. Whilst nowhere near as lauded in Hollywood, the editor is an essential counterpoint to the director. Would Pulp Fiction be as loved without the superb editing work of Sally Menke? Probably not. Of course, we’re not expecting you to make a blockbuster, but the importance of great production shouldn’t be underestimated. With that in mind, we’ve put together a guide to making your videos stand out from the crowd and listed the post-production tools you’ll need to get the job done.

Video Production

1. Trim it.

No customer likes to have their time wasted, so make sure you remove any excess footage using a trimming tool. Any basic video editor will feature one of these. Kate’s Video Toolkit is one of the simplest free production tools on the web, while the Windows Movie Maker or iMovie programs preloaded onto your computer are equally useful. If you’ve missed filming something important but don’t have the time to reshoot, chances are has something close to the image you’re missing. Sites like this are great for plugging gaps and adding professional shots to any video, but don’t use too many or your film may start looking like a scrapbook.

2. Filter it.

In our previous tutorial we gave you hints and tips on lighting your footage. If you’re still not happy with the result, free program Avidemux will let you tweak lighting levels, contrast and white balance in post-production. You can also crop your footage down to the professional standard 16:9 screen size and apply a number of nifty filters should you wish to make your footage black and white or colorized. Filters can be great for adding a special touch to your video but don’t overdo it – excessive use of filter effects can make films look clumsy and amateur, not the effect you want!

3. Add a soundtrack.

Listen closely to your raw footage. If there’s too much background noise, get rid of it with Avidemux. Adding a soundtrack should be your next step. Any basic post-production editor will allow you to sync a track or clip to your footage, but be careful: copyright laws mean that using a sound file from your music library could lead to trouble later on. Instead, head over to for a library of cost-free tracks that you can upload to your video, or for something more Mozart. For sound effects, is your one-stop shop for bells, whistles and whooshes. Again, remember that less is more when it comes to soundtracking. Viewers need to be able to hear your message and not be distracted by excessive noise which may even make them switch off completely.

Kid shouting through megaphone

4. Add your stamp.

You’ve got your polished footage, now you need to ensure customers know why they’ve been watching. Avidemux and many of the other programs mentioned above allow you to add a business logo or ‘mask’ to footage. Alternatively, add a few static images with your name, logo and Sub Hub web address at the beginning or end of your video.

5. Convert it.

Make sure you’ve saved your video in a web-friendly format to avoid issues uploading the file to your webpage. Sub Hub makes this easy by allowing uploads in a number of formats. Once completed, you can add your final edit to a number of video-sites to get maximum exposure for your business. Youtube is the world’s largest video site, while Vimeo allows higher-quality streaming and a more polished user experience. Both services make it easy to share your videos on Twitter, Facebook and other social media channels; spreading the word and getting eyes on your business. Although it might seem counterintuitive (you want people to pay for these videos after all,) giving away some content can help attract people to your site and swell your membership base.

As with shooting, the key to producing professional-looking videos on a budget is simple: keep it basic. The best videos deliver their message in a clear and uncomplicated way, with no gimmickry needed. Try it for yourself; if a picture says a thousand words, imagine what a video could do for your business.

New Media, Social Media, Virales Marketing, rot

Research Methods, what are your customers interested in?

New Media, Social Media, Virales Marketing, rot

There’s a lot of competition out there; a whole Internet’s worth in fact.  So how can you be sure to stay ahead of the game and keep people logging onto your site rather than some rival’s? Well, it’s wise to take note of what your  customers want and what they expect. After all, in the words of Peter Purves, ‘Who Cares Wins’.


An obvious place to start is by tracking your traffic. If you have a particular webpage that attracts a high number of hits, then this a pretty big clue as to what your audience wants. Conversely, if something doesn’t perform well, be sure to learn from mistakes and avoid re-posting similar content. You can track your customer’s path across your site, find out how long they’re spending on each page and much, much more. Analytics is a powerful tool, and working out what works is crucial to keeping customers happy.


There are several websites that allow you to create free surveys or questionnaires, which can then be emailed to your customers or even uploaded to your site. Asking your clients direct questions is undoubtedly a great way to find out what they want, and you’ll find a few quick and dirty tips on how to write good surveys here.

Focus Group

Inviting people to discuss their opinions or perceptions of what you do is a popular means of market research. These groups can often be more rewarding than straightforward surveys because conversation flows naturally and participants aren’t limited to a set list of questions. You may not have the budget to use external agencies but it could be worth meeting a few loyal customers, in person or via video chat, to gauge what they want from your business.


Ever wondered what other people make of your website? Well, now you can find out with Peek, an innovative service that offers you a view from a fresh angle. Simply type in your domain name and email address, and within a few days you’ll receive a real-time video of somebody road-testing your site. It’s a fantastic concept and it’s completely free of charge, unless you want to explore a more targeted campaign with specific demographics.


Allowing people to comment on whatever you post is a great way to encourage feedback.  You’ll notice there’s a ‘Leave a Reply’ section at the end of this blog, which is designed to invite you, the reader, to share your thoughts on what we do. Everything you say is taken on board and we try to answer any questions posed.

It would be great to hear your stories. How do you make sure your customer’s are getting value? How do you find out what they want? Let us know below.